STORE POLICY

 

Welcome to Tichels Boutique, where we dedicated to providing you with high-quality head covers and excellent customer service. Please review my store policies below.

1. Returns and Exchanges:

• We accept returns and exchanges within14 days of purchase.

• Scarves must be unused, unwashed, and in their original condition.

• Customers are responsible for return shipping costs unless the item is defective or there was a mistake on our part.

2. Refunds:

• Refunds will be issued to the original form of payment within 7 business days of receiving the returned item.

• Original shipping charges are non-refundable.

3. Damaged or Defective Items:

• If you receive a damaged or defective scarf, please contact us immediately. We will replace the item at no additional cost to you or issue a full refund, including return shipping costs.

4. Shipping:

• We offer standard and expedited shipping options.

• Orders are typically processed within 1-2 business days. Delivery times vary based on the shipping method chosen and your location.

5. Payment Methods:

• We accept Visa, MasterCard, American Express, Discover, E-transfer or Cash.

• Payment is processed securely through our online checkout system.

6. Privacy and Security:​

• We prioritize your privacy and security. We want you to feel confident when shopping with us, knowing that certain types of sensitive information are not stored on our website.  

7. Contact Us:

• If you have any questions about our products or policies, please don’t hesitate to contact us.

8. Changes to This Policy:

• We reserve the right to update our store policy at any time.

• Updates will be posted on our website. Please check back periodically for changes.

Thank you for shopping at Tichels Boutique! We appreciate your business and strive to make your shopping experience enjoyable and hassle-free.